P A S S E N G E R S I N F O
Travel Documents
Be sure to have your MRT Passport at all times when traveling with us.
Special Assistance at Airport
When booking your flight, please inform the airline of your need to travel with a powered or folding wheelchair or any other walking aid. You can check in two mobility aids at no extra cost (e.g. wheelchair and walker). Waypoint will do its best to ensure that mobility aids are transported safely but some factors may prevent them from being transported. If you wish, we can provide assistance between check-in and the gate or aircraft and between the gate and the arrivals lounge. Depending on the airport, you will be provided with an airport electric buggy or a wheelchair.
Special Assistance on Board
All Waypoint aircraft are equipped with wheelchairs on board to help passengers with mobility problems make their way from their seat to the aircraft restroom and back. Remember the crew can't give any assistance within the restrooms. Some old aircrafts may not have equipment for wheelchairs on board; you are advised to check this at the time of booking.
Larger Passengers
If you are a passenger who falls into this category, we will try, if flight conditions permit, to leave the seat next to yours free. If, for greater comfort, you wish to purchase an extra seat, you can do so at the booking stage by contacting the Call Center. Finally, for safety reasons, you cannot sit by the emergency exits, in particular, exits over the wing.
Medical Devices
Portable medical devices include all small electrical/electronic equipment, powered by battery and used for medical diagnosis, treatment and monitoring passengers health. Please inform the Crew if you need to carry a device of this type with you. For safety reasons, these devices require prior authorization, from time to time, by the Pilot and the Waypoints Team.
Animals
Waypoint is a Furry-friendly Airline. All Animals require sufficient amount of food and water for the duration of the flight. When buying the ticket, remember to tick the "Animal" option and one of our team members will contact you for further details. In order to travel cats and dogs must have the following: A passport issued by a veterinarian listing the vaccinations your pet has received and attesting to its health; Legible tattoo or microchip. Transportation for recognized guide dogs or assistance dogs accompanying disabled passengers is free of charge.
Luggage and Cabin Bag
You can carry one cabin bag weighing up to 20 kg (25 for Business Class, 30 for First Class) with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 on board the aircraft. Oversized bags will be boarded with a special fee of 24$. The maximum weight of the luggage sent in the cargo area of the aircraft is 35 kg. If the flight is fully booked, you may be asked to send your hand bag to the cargo compartment.
Check-In
You are requested to arrive at least 2h and 30min before the Estimated Departure time of your flight. Passengers that are traveling with just a hand bag can use our Fast Check-In Kiosks at every airport. If you need to send a luggage in the cargo compartment, you must use the normal check-in desk. Our Check-In Desks are divided by Class: Business/First Class and Economy Class. Please use the correct Check-In Counter. At Epsilon Airport First and Business Class passengers can use the exclusive Premium Check In.
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Refund Policy
We do not refund tickets.
Liability for Damage
There are no financial limits to our liability for death, wounding or any other bodily injury suffered by a Passenger. We have strict liability unless you can prove that the damage was caused by, or contributed to by, the airline itself. For claims in excess of this limit, we may be exonerated if we can prove that we and our agents took all necessary measures to avoid the damage or that it was impossible for us or them to take such measures.
Extended Delays
For delays up to 2 hours, Waypoint will accommodate every passenger in a nearby hotel and/or will give all passengers a coupon that can be used to buy food and drinks inside the airport.